FAQs


How much is shipping?

Our shipping is calculated at checkout based on your shipping address to ensure that you aren't charged more than you need to be! If you live in the US, a ballpark estimate would be around $3.75. But wait, there's more (sorry, I had to...) Shipping is always FREE for orders over $30!

How long will it take to get my order?

It's coming, we promise! Shipping time can vary from product to product depending on which warehouse that product is housed in. All of our products have processing and shipping times listed on their product pages. .

Will my order be tracked?

Absolutely! Once your order has shipped you will get an email that includes tracking information.

How can I pay?

You name it, we've got it! AmazonPay, PayPal, ApplePay, GooglePay, AMEX, VISA, Mastercard, Discover, ShopifyPay, Venmo, and More! Sadly we don't accept Bitcoin though...

Is it safe?

See the lock icon up at the left of the address bar? Well that's not just there for show! We have a bunch of nerdy encryption thingamajigs in place so that your payment is secure and your details remain secret. Seriously though, we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

How do I cancel an order?

Alright, get out the stopwatch cuz you've got 2 hours! If you shoot us an email at CustomerService@CattyCactus.com with your order number and subject line "cancel" within 2 hours of placing your order, we will run down to the loading dock yelling "wait, wait, wait!".

How do I return an order?

Bummer :( but it's okay, we understand! As long as it has been less than 30 days since you placed your order, just send us an email at CustomerService@CattyCactus.com with the reason you are requesting a return.

I received a faulty item, what do I do?

Well this is awkward... it doesn't happen often, we promise! Just shoot us an email at CustomerService@CattyCactus.com with a picture of the faulty item and your order number, and we'll get a new one out to you right away!